Guido A. Piedra

14808 SW Mulberry Drive, Tigard, OR 97224

Phone: (503) 490-7915, Email: guido_junior@msn.com
 

Professional Summary:
 

Seasoned IT Specialist with experience in a variety of roles ranging from software development and system/database administration to account and business management.  Involved in every aspect of project implementation from analysis and requirements gathering to technical architecture and management. Experience in documentation, project lifecycle methodologies, and development of training courseware. Partaken in application audits and Sarbanes Oxley remediation efforts.

 

Experienced with: Global Logistics, Warehouse Management, Production Control, Finance, Billing, HR, Marketing, Sales, Manufacturing, Supply Chain, Customer Relationship Management, Medical, Optical Lab Management, Network Management, Service Center Administration, Internet, and IT Consulting/Professional Services.

 

TECHNICALL SKILLSET:  Expertise in a wide variety of platforms: [Windows, Xerox, Unix and IBM] 

 

languages/apps: .Net, BizTalk, Visual Studio, Visual Basic, Source Safe/Control,SAP/ABAP
SharePoint, Reporting Services, Ms Crystal Reports, Crystal Query, Oracle Reports, Ms Access Vba, Visual Web, Powerbuilder, Sybase Sql, Mysql, T-Sql, Pl/Sql, Sql/Plus, ToadStored Procedures, C, C#,  Java, J Builder, Jre Applets, Unix Shell Scripting, Fedex/ Ups Tagged Transaction Api, Interdev, Loftware, Easy Label Create, Developer 2000 , Infomaker, Enterprise Manager, Query Analyzer,  Web Forms, Frontpage, Flash Technology, Html, Xml, Asp.Net, Accuate, Filenet , Content Management, Optimal Trace, Test Director, Crm, Active Directory, Remedy, MQ Visual Edit

 

database/server: Oracle, Ms Sql Server,  Ms Access, Netscape Enterprise Server, Pervasive Sql, Hyperion Essbase, Hyperion Xla, Cubes, Metadata, Data Warehousing, Trillium
 

office/suites: Agile, JIRA, SCRUM, word, excel, powerpoint, project manager, lotus notes, corel products, photoshop, adobe pdf, messenger, sametime, service center, remedy, clarify/vision, efrontoffice, concur expense, teloquent system, placeware, testdirector, qms quality management system, brio, contact., trim, EDI Enterprise

 

interfaceBizTalk, SAP, SIEBEL, Oracle Financials, EDI, Edifact, AS2, wcf, msmq, mqseries, sap bapi/rfc, cisco, vpn, citrix, terminal server, pcanywhere, live meeting, netmeeting, meeting place, msn instant messenger, ds view, remote assist , wrq reflections, x-windows, castanet, etransceiver, marimba, cti telephony interface, ip telephony, veritas netbackup & backupexec, odbc, oda, ado, olap,  http, bapi, ftp, dns, dhcp, tcp/ip, nis, nfs, smtp, ldap, soap, api,

 

os/hardware: windows nt/server,  windows (xp, 2000, me, 95-98, 3.1), ms-dos,
unix  (solaris, hp-ux, aix, sco), novell, macos 8,9, and x, novell,
palm os , pocket pc,  macintosh, hp

 

ibm mainframes: cobol, eztrieve, db2, ims, tso, endevor, infocus, sar express, rpgiii, os/hardware: (mvs, vse, vs1, as400, ibm, amdahl, xerox)

 

bilingual proficient in spanish,  utilized my spanish capabilities for translating legal/technical documents. customized screens to display spanish labels, and have created cross-reference tables for use in developing software.

 

WORK EXPERIENCE

 

IS Developer, TransCore/DAT   Sep 2012 – Current 

 

·                           Developed BizTalk solutions, implementation, setup, and point person in BizTalk Server administration.

·                           Installed BizTalk Server 2010 and migrated all Visual Studio 2005 projects.

·                                       Worked with integration and testing to/from Siebel.

·                                       Involved with Siebel upgrade from  7.8 and Siebel 8.0

·                                       BizTalk Development includes similar function as previous job (see below).
- Designed/Developed end points for MSMQ
- Designed/Developed end points for ORACLE
- Designed/Developed end points for HTTP
- Designed/Developed end points for WCF

·                                       Development  done using Visual Studio 2010, Microsoft BizTalk 2010 tools which use .Net technologies.  MS SQL Server and Oracle PL/SQL,  Oracle SQL Developer.

·                                       BizTalk Production Support, BizTalk Administrator and Developer. (similar to previous job below)

·                                       Familiar with AGILE/JIRA - QA testing

IS Developer, OIA Global            Jan 2015 – Current 

 

·                           Installed BizTalk Server 2014 SQL/APP/BAM

·                           Architect/Developed BizTalk solutions, implementation, setup, and administration.

·                                       Worked with integration Used EDI Enterprise to Integrate with BizTalk to EDI/AS2 Partners.

·                                       Configured AS2/EDI Party and Agreements

·                                       BizTalk Development includes similar function as previous job (see below).
- Designed/Developed end points for HTTP
- Designed/Developed end points for WCF
- Designed/Developed end points for FTPs
- Designed/Developed end points for FILE

·                                       Development  done using Visual Studio 2013, Microsoft BizTalk  tools which use latest .Net technologies.  MS SQL Server.

·                                       BizTalk Production Support, BizTalk Administrator and Developer. (similar to previous job below)

IS Development and Support Specialist, NW Natural Gas   April 2007 – Sep 2012 

 

·                           Developed BizTalk solutions, implementation, setup, and point person in BizTalk Server administration.

·                                       BizTalk Development includes:
- Designed/Developed workflows, order delivery orchestrations
- Designed/Developed schemas, designing/creating maps, pipelines,(Functoids, .net scripts.
- Designed/Developed SQL store procedures and then connecting to them using SQL Adapters
- Developed multiple WCF Web Services for BizTalk
- Knowledgeable in XPATH syntax use in Orchestration Expressions.
- Designed /Configuring hosts and adapters
- Designed/Developed /Configuring host instances, receive ports, send ports
- Designed/Developed web services using standard and custom WCF end points
- Designed/Developed MQseries  and File end points
- Designed/Developed SQL end points
- Designed/Developed soap end points for both SAP/CGI systems

- Designed/Developed a variety of BizTalk applications, some examples are, Work Force Management, Error Notifications, Pass Through, SAP Order Processing.
- involved in all aspects of unit testing and QA testing
- very familiar with message tracking and debugging orchestrations
- Experience with XML Schemas and XSLT maps.
- Familiar with ESB Tool Kit

- Attended Microsoft Course in BizTalk 2010 Developer/Administration Training

·               Development done in Visual Studio 2010 and 2008 and 2005, and TFS for Source Code

·               BizTalk Production Support, BizTalk Administrator and Developer.
- Administered the BizTalk Console application which required configuring Web Service Ports and queues, utilizing the following adapters: WCF, SOAP , SAP, MQSeries. 
- Point of contact for deployments of new projects and upgrade of existing projects.

- Coordinates/Oversees all scheduled outages to the BizTalk environments.

- Monitor BizTalk environments for errors and warnings
- Familiar with EDI application
- Familiar with BAM
- Developed the plan to migrate 2009 to BizTalk 2010.
- Developed the plan to migrate 2004 projects to 2006 environments & 2006 R2 to 2009.

- Installed BizTalk Server 2009 and migrated all Visual Studio 2005 code to 2008.

- Installed BizTalk Server 2006 R2 Upgrade, SAP Adapters, and WCF Components.
- Created documentation for NT Admins to support configurations of BizTalk servers and production    applications.
- Build MSI packages to push Software from Test-to-QA/Production

- Played a key role in QA environment Prepping and Testing.

- Worked closely with NT Admins and DBA’s to develop/maintain application and server environments.

·               Configured/Maintained/Supported the IIS configurations.

·               Familiar with Microsoft Developer Network

·               Familiar with both MS SQL Server and Oracle databases.

·               Developed SAP Enterprise integration and many other Legacy systems and a CGI-PragmaCAD

·               Familiar with Object Oriented code design utilizing both VB.net and C# technologies and SAP ABAP to utilize the BAPI/RFC technologies.

·                                            Point of contact for all Production issues related to the PragmaCad CGI application that manages the assignments and dispatching of job orders to mobile field personnel.

·                                            Point of Contact for all production issues that relate to Locating Inc. orders, Customer generated orders (CIS), Marketing generated orders, (CRMS), field personnel generated orders as they relate to the interface between various host systems and the dispatch system.

·               Developed well documented processes and procedures for upkeep of production environment.

·               Used Source Control to track code changes.

·               Used MS Access with Oracle/SQL server databases for both reporting and extraction of data

·               Developed user reports utilizing both MS Reporting Services and MS SharePoint.

·               Used Remedy to track Changes and to support production issues.

·               NWN being a utility company I also got very familiar with many of our core systems like: CIS, GIS, WMIS Construction Management and Risk and Land Systems, Advantix dispatch, Locates system, FieldSmart application

·               Familiar with SCRUM sessions - QA Testing.
 

Sr. Technical Service Analyst, ADP Services   April 2005 – March 2007 

                                                                 

·               Responsible for over 300 clients using our Web Customer Relation Management system. Extensive experience with the front office business processes, including sales, marketing and service. 

·               Managed the software vendors in the delivery of software patches and releases. 

·               Developed and programmed complex software solutions at an R&D level.

·               Designed documentation, training and FQA groups to ensure field product readiness.

·                                            Responsible for development, critical client problem management, defect isolation and resolution. (Quality Management System, Clarify/Vision eFRONTOFFICE)

·               Troubleshoot and diagnose and resolve extremely difficult and complex problems to resolution for our CRM system.  (Enterprise Manager Tools, Query Analyzer, Profiler, SQL, Vb.net, ASP)

·               Retrieval/update processes customer's information to/from the database. (Crystal Reports/SQL)

·               Knowledgeable of Taks management, Alerts, telephony processes that take you from contact to contract, purchase and post-sales. (CRM)

·               Knowledgeable of IP Telephony hardware and software products, including IP phones, media processing devices, voice over IP (VoIP) gateways, and multimedia applications.

·               Worked in QA/Project Testing, (Optimal Trace).

·               Managed/Configured Group policies for Desktop/Software (Active Directory)

 

Sr. System Eng/Technical Analyst, Consultant Onsite at PacifiCorp  April 2004 –March 2005

 

·               Support/Implementation Financial Data Consolidation System (Pervasive SQL/MS Excel)

·               Support/Implementation Hyperion Financial Reporting   (Hyperion Enterprise/MS Excel)

·               Support/Implementation Employee Online Expense Manager System  (Oracle/SQL Plus/MS Access)

·               Support/Implementation Employee Performance Appraisal System (Softscape/WebApp)

·               Developed /Implementation FDSI Interface (FTP/Encryption Software)

·               Developed/Implementation SAP FTP/Interface

·               Support/Implementation BAPI (SAP Business Application programming interface)

·               Support/Implementation FLT (Franchise Tax Licensing) and ELI (Energy Loan Information)
(IMS COBOL/EZTRIEVE/ENDEVOR/TSO/JCL)

·               Supported/Managed/Configured Group policies for Desktop/Software (Active Directory)

·               Develop/Maintain Technical documentation (Word/VISIO)

·               Regression Testing/Quality Management (TestDirector)

·               Used Vantive for Job Tracking

 

Sr. System Eng/Developer/Account Mgr., Menlo Logistics,                            May 2001 – March 2004

 

·               Responsible for critical client problem management, defect isolation and resolution with over 50 clients world wide and specific focus on our GM account in Mexico.

·               Extensive knowledge/training of Warehouse Management  system to provide global logistics solutions.

·               Develop/Deploy/Admin of Cyclone Solo Server, used for Nortel Networks Interface (NT Server)

·               Develop/Maintained Software using formal software development and support methodologies.

·               Develop/Deploy SIMS/Gemini API/COM Interface (Visual Basic/PowerBuilder/SOAP/XML)

·               Develop/Deploy SIMS/UPS Interface (Visual Basic/PowerBuilder/SOAP/XML)

·               Develop/Deploy SIMS/FEDEX Interface (Visual Basic/PowerBuilder/SOAP/XML)

·               Develop/Maintain SQL Stored Procedures (SQL Server/PL/SQL/Oracle/Enterprise Manager/Query Analyzer)

·               Develop/Maintain WEB Application Warehouse Management System (FrontPage/ASP/Crystal Query/ Crystal Reports/SQL Server/ Visual Source Safe)

·               Supported/Managed/Configured Group policies for Desktop/Software (Active Directory)

·               Design/Develop bar code labels (Loftware Software and Easy Label Create)

·               Used Service Center for Job Tracking

·               Used Active Directory with Win NT Securities performing Win NT System Administration

 

Sr. System Eng/Developer, Consultant Onsite at Nike           Sep 2000 – April 2001

 

·               Supported and Trained Sales personnel in both Apparel and Footwear

·               Support and Implementation of Sales Planning System (VB / MS Access)

·               Deployment/Installations of Squawk Application (Sales Query Application) (Install Shield / VB)

·               Maintain both front-end (VB) and back-end (Oracle) of Squawk application. (SQL/UNIX)

·               Designed & Developed Supply Chain Web Application (VB/Java)

·               Designed and Developed Sales History application (VB/ MS Access)

·               Used Remedy for Job Tracking

 

Customer Services Specialist/Developer, Vision Star                                                     Sep 1999 – Aug 2000

 

·               Represented Vision Star on all industry meetings regarding E-Commerce, EDI, Hardware Interface, ANSI Standard, and provided technical support during trade shows (OLA, VISION EXPO)

·               Responsible for development, critical client problem management, defect isolation and resolution.

·               Support and Implementation of Optical Lab Management Software RxCalc Application. (UNIFY)

·               Support and Implementation of Vision Star Lab Management Software Application (PowerBuilder)

·               Created and maintained schedule for in-house employee training (Oracle / PowerBuilder)

·               Designed and developed company web site:  www.VisionStarLLC.com. (Visual Studio/Ms FrontPage)

·               Developed utilities for converting and analyzing lens data (Ms Excel, Visual Basic, Visual Studio)

·               Maintenance for numerous databases (Oracle / SQL/UNIX Scripts / WRQ Reflections)

·               Provide QA for new releases

 

Technical Services Analyst, Signet Armorlite, Inc.Nov 1995 – Sep 1999

 

·               Visited Customer Sites (Domestic/International) to gather requirements, implementations, provide process training, and support, and other professional services.

·               1st contact in providing support for all computer related issues (software & hardware) to both our customers and software vendors

·               Responsible for all computer/software maintenance for the technical service department. 

·               Consulted for and supported other IT departments as necessary

·               1st contact in providing technical support for all lens/optical lab issues

·               Designed and Developed application for eyeglass lens comparison (Visual Basic, Ms Access)

·               Designed and Developed Rx Calculation Application (Visual Basic, Visual Studio)

·               Designed and Developed company web site:  www.SignetArmorlite.com.  (Visual Studio / FrontPage)

·               Created numerous technical documents using Word, Excel, and PowerPoint presentations providing technical specifications and processing tips for all our lens products  (MS Office)

·               Proficient in INTERNET, EMAIL, AS/400, NETSOFT, Some RPG

·               Provide technical support during trade shows (OLA, COLA, Vision Expo)

·               Provide expertise input to CIS department with issues related to LAN, EMAIL, & INTERNET

·               Help out the CIS group with hardware/software troubleshooting issues

 

Professional Services Consultant (IT) , Peregrine Systems                                             Dec 1994 – Sep 1995

 

·               Supported over 100 clients worldwide with their Service Center Application, which included Financial, Order Management, and Asset Tracking Management.

·               Specializing in implementation services, (gathering requirements, installation & customization), systems integration, and training in Network Management, Service Center administration, and network interfaces, for both Domestic and International accounts

·               Provided software maintenance and customization on a consulting basis

·               Extensive knowledge in electronic data interchange, application development, hardware configurations, system integration and client/server applications (across many platforms)

·               Extensive knowledge of financial applications such as: MRP, IM, OCM, PM

·               Proficient in UNIX, SQL, TCPIP, SNA, NOVEL, NT, CICS, C, RAD., Paradox, Access, Lotus Notes, MS Project Manager

·               Provided technical support for sales team

·               Provided professional services for companies Nationwide/Worldwide like: Pacific Bell, Pillsbury, Proctor & Gamble, Phillip Morris, IRS, Dahran (Saudi Arabia).

 

Sys. Coordinator/DB Adm./Prog. Analyst, Xerox Computer Svcs., Inc., March 1984 – Dec 1994

 

·               During the 10 year tenure, was immersed in many areas of the data processing business

·               Provided technical support and maintenance for all financial applications

·               1st contact of support for the Billing, Email, and Sales Analysis Systems for over 800 clients.

·               1st contact of support in all computer related issues for the Finance, Marketing, Sales, and Human Resources departments

·               Designed and developed a customer information database (3GL XEROX language ICP)

·               Designed & Developed an employee information database (MS ACCESS/VBA)

·               Extensive knowledge of all financial applications such as: PR, AP, GL, MRP, IM, OCM, PM, Sales Analysis, Fixed Assets, and others

·               Data Center Systems coordinator running both MVS and VM environments

·               Operations in Multi-CPU environments.

·               Coordinator in Technical Support Plans for implementation and Procedural changes of both Hardware and Software updates/installs.

·               Proficient in a variety of IBM software: OS/DOS/MVS/JES, JCL, NOVELL, SNA, VTAM, and other IBM Utilities (Large data center utilizing IBM/AMDAHL systems and peripherals)

·               DBA: Database Management and System Performance Management (System tuning)

·               1st contact during all system outages or application aborts -Trained and supervised employees

 

EDUCATION

 

BS. Business and Management                             Pepperdine University                             Malibu, CA

AS. Computer Science El Camino CollegeTorrance, CA
 

Continuing Education

BIZTALK 2010 Server Administration and Developing Business Processes,
SIEBEL BASICS/OVERVIEW, SAP Overview, SAP Web Server, SAP ABAP,
Visual studio.net, vb.net, ado.net, vb script, visual web dev, interdev, ms access vba, Winforms, web forms, advanced data-driven web sites, Powerbuilder, java, c++, c, c scripts Oracle reports, oracle dba, sql mapping (ingres/oracle), rdbms administration Sql server, foxpro, sybase, Administrating unix, nt server administration, ms exchange server, Client server installations, network management, tcp/ip, open sna networks, Pos systems, inventory management, change management, order management, Axces, ipas, ftp, ir/expert, report writer, ag/rad 4gl , excer (debugger), Ide, clr, msil, jit,